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This policy explains exactly what information we collect when you use ku9d, how we store it, and the choices you have over your own account records. Access to our platform and the protections described here depend on your local law and eligible region.
When you open an account on ku9d, we collect the details you submit during registration — your name, email address, and any contact information you provide. When you add a payment method such as Rocket, Upay, or Bank Transfer to your account wallet, we record the transaction reference and method type so your wallet history stays accurate and verifiable by you at any time. We also collect technical data: your device type, browser session identifiers, and the pages you visit within the lobby. This helps us keep the account experience consistent whether you are on a mobile connection or a desktop session. We do not store full payment credentials — payment processing for Rocket, Upay, and Bank Transfer routes passes through the respective payment channel, and we hold only the reference data needed to match a transaction to your account. Cookies are used to maintain your login session and remember your lobby preferences. You can manage cookie permissions through your browser settings. We do not share your personal data with third parties for their own marketing purposes. Any sharing that occurs is limited to what is strictly necessary to process a payment or comply with a legal obligation in your eligible region. This policy applies only to the ku9d platform; availability and legal enforceability depend on your local law and the region from which you access the site.
Transaction references for Rocket payments are stored in your account wallet history, not full account credentials.
Upay payment references appear in your transaction log; we hold only what is needed to match the record to your account.
Bank Transfer records show method type and reference in your wallet history for your own review after each transaction.
This policy covers the data we handle directly on the ku9d platform. It does not extend to third-party services you reach through links on our site, nor to the internal data practices of payment channels you use independently. Understanding the boundary between what we control and what we do not helps you make informed choices about your account.
Data collected during login, registration and account management is fully within the scope of this policy. This includes your email, account preferences and any details you update through your account settings page.
Payment references tied to Rocket, Upay and Bank Transfer that appear in your ku9d wallet history are covered here. The internal data practices of those payment channels are governed by their own policies, not ours.
Your browsing activity within the ku9d lobby — the game categories you open, session identifiers and device signals — is covered. This data is used only to maintain your session and improve lobby navigation, not for external profiling.
Links to external sites, payment portals or studio pages fall outside this policy the moment you leave the ku9d domain. We have no control over how those services collect or use your data once you are on their platform.
You have real, exercisable choices over your data on ku9d. Reviewing your account records is the starting point: your wallet history, transaction log and profile details are all visible after you log in, so you do not need to contact us just to see what we hold. If any detail in your account profile is wrong — a name spelling, a contact address, or a saved preference — you can update it directly through the account settings page without waiting for a support response. For anything that cannot be changed through account settings, or if you want to ask what data we hold that is not visible in your dashboard, you can raise a query through our support channel. We will respond to data queries in the order they are received. If you decide to close your account, we will explain at that point how long we are required to retain transaction records under applicable rules in your eligible region. Retention periods depend on local legal requirements, which vary, and we will not retain data beyond what those rules require.
Log in and open your account dashboard to see your wallet history, transaction references and profile details. Everything we hold that is visible to you is shown there — no separate request needed for standard account data.
Use the account settings page to update your name, contact details or notification preferences. Changes take effect immediately. If a field is locked for security reasons, contact support with your verification details.
If you want to know about data we hold that is not shown in your dashboard, or if you want to request deletion subject to legal retention rules, contact us directly through the support channel with your account email.
Our support team handles privacy-related questions alongside account queries. Use the contact details in the support section below and describe your request clearly so we can route it to the right team member promptly.
Privacy queries and data requests are handled through the same support channels as account help. When you contact us about this policy, include your account email and a short description of your request so we can locate your records and respond accurately. We do not handle privacy requests through social media messages.
Send your privacy or data query to our support email address. Include your registered account email and the specific question or request. We respond to privacy queries in the order received.
Open the live chat from your account dashboard after login. State that your query is about the privacy policy or your account data so the team can handle it at the right level. Chat is available through the dashboard interface.
For standard data review — wallet history, transaction references, profile details — log in and go to your account dashboard directly. Most common data questions are answered by what you can see there without needing to contact us.
Our approach to handling account data is built around giving you visibility and control. We do not sell personal data, we limit sharing to what is necessary for payment processing through Rocket, Upay or Bank Transfer, and we keep retention periods aligned with applicable legal requirements in your eligible region rather than holding data indefinitely.
Cookies on ku9d maintain your login session and remember lobby preferences such as the last game category you opened. You can clear or block cookies through your browser settings at any time, though doing so may require you to log in again on your next visit.
Your account password is stored in hashed form — we cannot read it, and our support team will never ask you to share it. If you suspect unauthorised access, change your password immediately through account settings and contact support to flag the incident.
We retain transaction records, including Rocket, Upay and Bank Transfer references, for as long as required by applicable rules in your region. When your account is closed, we will confirm the retention period that applies to your records at that time.
When this policy changes, we post the updated version at this address. Continuing to use the account after a posted update means you have seen the revised terms. You can request a summary of what changed by contacting our support team directly.
These are the questions we get most often about how ku9d handles account and payment data. If your question is not covered here, reach us through the support channel listed above.
We collect the name, email address and contact details you submit during registration. When you connect a payment method like Rocket or Upay, we record the transaction reference and method type in your wallet history. We do not store full payment credentials from those channels.
We do not sell your data. Sharing is limited to what is strictly necessary — for example, passing a transaction reference to Rocket, Upay or Bank Transfer to complete a payment. We do not share your data with third parties for their marketing purposes.
Log in and open your account dashboard. Your profile details, wallet history and transaction references are all visible there. For data that is not shown in the dashboard, contact our support team with your account email and describe what you are looking for.
Yes. Open account settings after logging in and edit the fields you want to update. Changes apply immediately. If a field is locked — for example, for verification reasons — contact support and we will explain the process for updating that specific detail.
We retain transaction records for as long as required by applicable legal rules in your eligible region. When you request account closure, we will confirm the retention period that applies to your specific records. We do not hold data beyond what those regional rules require.
This policy describes our practices on the ku9d platform. Your access to the platform and the legal protections available to you depend on your local law and the eligible region from which you connect. If you are unsure about your eligibility, check your local regulations before using the service.
Use the support email or live chat shown in the support section of this page. Include your account email and a clear description of your privacy concern or data request. We handle privacy queries separately from general account questions so they reach the right team member.